Support
Report a technical issue or send a question.
Use this form for buyer checkout issues, ticket questions, organizer access problems, or demo feedback.
Common questions
I haven't received my ticket email. What should I do?
Tickets are sent the moment payment completes. If yours hasn't arrived after a few minutes, check spam/junk and search for "Eventrika". You can also look them up any time with the email you used at checkout on the Find my tickets page. If it's still missing, send us your order number below and we'll resend it.
How do I reset my password?
Use the Forgot password link on the sign-in page. We'll email a reset link that works for 24 hours. If the reset email doesn't arrive within a few minutes, check your spam folder and double-check the address on file before trying again.
What's your refund policy?
Refund and exchange decisions are made by each event's organizer. Send us your order number below and we'll pass your request to them.
My organization account is "pending approval". When will I get access?
New organizer accounts are reviewed by our team, typically within one business day, and you can sign in as soon as yours is approved. If it's been longer than a business day, message us with the email address you signed up with.
Can I scan tickets at the door without internet?
The scanner needs a live connection to validate tickets and update check-in status. If you expect spotty connectivity on event day, contact us in advance so we can recommend the right setup for your venue.